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Our Privacy Promise describes in clear language how Meyer’s Insurance Ltd. ensures the protection of the personal information you entrust to us.

When you became a Meyer’s Insurance customer, you shared important personal information with us. You did this so we could serve you better and knowing we would honour and respect your privacy.

What is personal information?

Personal Information is any information that relates to an individual person and allows that person to be identified.

What information are we responsible for protecting?

Meyer’s Insurance is responsible for protecting your personal information in its possession or custody, including personal information that has been transferred to, or received from our service providers, agents or other third parties in the course of commercial activities.

Collecting, using and disclosing your personal information. Why do we do it?

We collect, use and disclose personal information for one reason: to serve you better. Knowing you better helps us understand your insurance needs, communicate effectively with you , and provide you with the services and products you want. Your information is used for the following reasons:

How do we gather your personal information?

from you, on applications for insurance products, or on other forms filled out through telephone, email or face-to-face interviews
- from your interactions with us, whether written, oral or recorded (for example through your payment history, underwriting and claims)
- from government and other entities, that have information on your driving record and claims history.

Your consent

Your knowledge and consent are required before we may collect, use or disclose your personal information, except in situations permitted by the law, such as during a fraud investigation, or an investigation by the police.

How do you provide us with your consent?

We accept any of the following as your consent for Meyer’s Insurance Ltd. existing use and future collection, use and disclosure of your personal information for the identified purposes.

Subject to applicable privacy laws, your consent may not be required. For instance:

How you can withdraw your consent

You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions. Please note that withdrawing your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive. Furthermore, your withdrawal of consent does not prohibit Meyer’s Insurance Ltd. from continuing to collect, use or disclose your personal information in the circumstances already outlined with respect to such times that your consent is not required by law, such as in the course of an investigation or proceeding.

How long do we keep your personal information?

Your personal information is retained only as long as we need it to effectively provide products and services to you and for a reasonable length of time thereafter in case we need to meet any business, legal or government requirements.

How do we protect your personal information?

Meyer’s Insurance Ltd. shall use care when storing or destroying your personal information in order to prevent unauthorized access. Whether in electronic or paper-based format, Meyer’s Insurance Ltd. maintains strict security systems to safeguard your personal information in its possession or under its control from unauthorized access, collection , use, disclosure, copying, modification, disposal or similar risks.. When we no longer need your personal information, we take as much care to destroy it as we do when storing it.

Keeping your personal information accurate

Meyer’s Insurance Ltd. strives to ensure that the personal information we have on file about you is as accurate and up-to-date as necessary for the identified purposes for which it is to be used. If any information needs to be updated or amended to reflect a change in your situation, we make every effort to update our records.